Installation Guide - VoIP
Hardware
In order to configure your GrandStream BudgeTone telephone to work with your newly enrolled SunISP service, please follow these instructions to make the necessary configuration change(s):

  1. Confirm that your GrandStream device is connected to your local network via an Ethernet (Cat5) cable.

  2. Confirm that the power is plugged into the adapter and delivering power. Four red lights will flash on the phone’s key pad during the boot-up process. Once complete, the phone will display the date and time.

  3. Confirm a successful network connection

    The network link or port status light on your cable router/switch/hub will be illuminated or flash with a successful network connection.

  4. Push the MENU button on the BudgetTone phone.

  5. Press the down arrow once or until option [2] IP Addr is displayed.

  6. Press the MENU button again to display the phone’s network IP address.

  7. In a browser type the IP Address provided above into the address bar and then select Enter on your keyboard. Omit any leading zeros in each octet of the IP address. For example, if the BudgeTone displays 192.168.001.025 you should enter 192.168.1.25 in the address bar of the browser.

  8. Enter "admin" in the Welcome to GrandStream Login in dialogue box and then click Login. This will open the GrandStream Configuration page.

  9. Scroll down to the field labeled: TFTP.

  10. Hi-light and/or delete any contents visible in the TFTP fields.

  11. Type the following string of characters into the TFTP fields: 208.87.0.232
    • Place the mouse cursor into the first box and enter "147",
    • press the tab key, then enter "135",
    • press the tab key and enter "0",
    • press the tab key and enter "32".

  12. Scroll to the bottom of the page and select Update.

  13. The page will return with a message "Your configuration changes have been saved. They will take effect on next reboot."

  14. Click on the link to "Click to view your changes"

  15. Scroll to the bottom of the page and click on Reboot.

    • The screen will turn white with a short message as the GrandStream device auto reboots.

    • Four red lights will flash on the phone’s key pad during the boot-up process. Please do not interrupt this process by picking up the phone handset.

    • The reboot process is complete only when the red lights have halted flashing and the date and time are fully displayed on the phone.

  16. Close your browser as the process is complete.

  17. Your GrandStream BudgeTone phone should now be fully configured and your phone should now have a dial tone.
    • Pick up your phone handset to hear dial tone.
    • Place and receive several test calls in order to confirm proper functionality of your GrandStream device and the SunISP service.
 
   
 
In order to configure your GrandStream GXP 2000 telephone to work with your newly enrolled SunISP service, please follow these instructions to make the necessary configuration change(s):


WARNING: When booting the phone for the first time, please allow for 3-5 minutes booting time as the phone might be automatically downloading and installing a new version of the firmware.

    1. Plug your Grandstream into the LAN and obtain the phone's IP address as follows: Budgetone users press MENU then the DOWN ARROW and MENU again. The phone's IP address should appear on the phone's screen.

    2. Type the web address into a web browser on a local PC. DO NOT include any leading zeros, so 192.168.001.010 should actually be typed: http://192.168.1.10 into your web browser.

    3. Type in the default password admin and press Login. The configuration page should appear.

    4. Select dynamically assigned via DHCP.

    5. Set Admin Password to a personal value. This value will change the default admin that was used to access the phone menu in step 2 above. This is not a mandatory step but we do recommend that you change the password.

    6. Set SIP User ID and Authenticate ID equal to your SunISP User ID, SIP Server equal to sun-isp.com and Authenticate Password equal to your SunISP password.

    7. Set your IP Phone number equal to your SunISP ID.

    8. Configure your SIP Registration settings.

    9. Set DTMF info to be transported via SIP Info.

    10. Click UPDATE at the bottom of the configuration page then click to view your changes and then click the REBOOT on the phone menu screen. Make sure you click UPDATE before clicking REBOOT to make sure your changes are implemented correctly.

    11. Upon rebooting, your phone should have connected to theSunISP service. To test this dial 902. You should hear a confirmation message played back to you
 
   
 
In order to configure your GrandStream HandyTone 486 to work with your newly enrolled SunISP service, please follow these instructions to make the necessary configuration change(s):

  1. Connect a standard touch-tone analog telephone (or fax machine) to PHONE port (or PHONE1, PHONE2 port for HT386/496/502).

  2. Connect a PSTN telephone line to LINE port (optional, applies to HT386/486/488/503 only).

  3. Insert the Ethernet cable into the Ethernet port (HT286/386) or WAN port (HT486/488/496/502/503) of HandyTone and connect the other end of the Ethernet cable to an uplink port (a router or a modem, etc.).

  4. Connect a PC to the LAN port of HandyTone (optional, applies to HT486/488/496/502/503 only).

  5. Insert the power adapter into the HandyTone and connect it to an electrical outlet.

  6. Using the HandyTone embedded web server or IVR (Interactive Voice Prompt) menu, you can further configure the phone using either a static IP or DHCP.


Configuring the HandyTone using a Web Browser

  1. From the analog phone, press *** to get into the IVR menu. Enter option 02 to obtain the HandyTone’s IP address.

  2. For HT486/488/496/502/503, please enable the “WAN side HTTP access” option by entering IVR option 12 and press 9. A reboot or power cycle of the HandyTone is required after this change. You can also access the HandyTone’s web configuration from a PC connected to the LAN port via 192.168.2.1.

  3. Type the HandyTone’s IP address in your PC browser.

  4. Log in using password “admin” to configure the HandyTone.


You will need the following information to configure the HandyTone via the web browser:

  1. Provisional Server Path: prov.sunisp.net/fw/htmodel
    (i.e. ht286,ht488,ht486,ht502, bt200, gxp2k).

  2. Configuration Server Path: prov.sunisp.net/sungscfg
 
   
 
In order to configure your GrandStream HandyTone 496 telephone to work with your newly enrolled SunISP service, please follow these instructions to make the necessary configuration change(s):


HandyTone-496 has two FXS ports. The RJ11 jack next to the LAN is called FXS port 1 and the RJ11 jack on the side of the HandyTone-496 is called FXS port 2. Each FXS port can have a separate SIP account. This is a key feature of HandyTone-496. Both ports can make calls concurrently.

Following are the steps to install a HandyTone-496:

  1. Connect a standard touch-tone analog telephone (or fax machine) to FXS port 1.

  2. Connect another standard touch-tone analog telephone (or fax machine) to FXS port 2.

  3. Insert the Ethernet cable into the WAN port of HandyTone-496 and connect the other end of the Ethernet cable to an uplink port (a router or a modem, etc.)

  4. Connect a PC to the LAN port of HandyTone-496.

  5. Insert the power adapter into the HandyTone-496 and connect it to a wall outlet.

  6. You will need the following information to configure the HandyTone via the web browser:192.168.2.1

  7. 1. Provisional Server Path: prov.sunisp.net/fw/htmodel (i.e. ht286,ht488,ht486,ht502, bt200, gxp2k).

  8. 2. Configuration Server Path: prov.sunisp.net/sungscfg
 
   
 
In order to configure your X-Lite Soft Phone to work with your newly enrolled SunISP service, please follow these instructions to make the necessary configuration change(s):

  1. Visit Counterpath's XTen web site to download the softphone application.

  2. Install and open the X-Lite application on your computer.

  3. Have the X-Lite skin displayed on your desk top

  4. Click on the Menu button (highlighted below in red).

  5. From the Menu screen, right click on Sip Account Settings

  6. In the SIP Accounts screen click on the Add button

  7. Configure the X-Lite SIP Properties settings as follows:

    • Display Name (Optional): Your Name
    • User Name: Your 10 digit SunISP number
    • Password: Your 10 digit authentication Password provided by SunISP
    • Authorization User Name: Your 10 digit SunISP number
    • Proxy:

  8. Select the Voicemail Tab and set your options as shown below:

  9. Select the Topology Tab and set your options as shown below:

  10. Select the Presence Tab and set your options as shown below:
  11. Select the Advanced Tab and set your options as shown below:

  12. When complete, click the OK button at the bottom of the Properties window.

  13. X-Lite 3.0 allows for one SIP account to be configured. This box permits the user to Remove and/or edit the SIP  Account. To edit the SIP account click the Properties... button.
    Ensure that a green check is present in the Enabled check box in the upper left corner.

  14. Click the Close button to return to the X-Lite skin and register your X-Lite softphone on your BroadVoice account.

  15. When registration is complete, the X-Lite display window will indicate "Ready – Your username is: XXXXXXXXXX."

If your X-Lite 3.0 display window displays a registration error message code such as 401 or 404 then re-enter your SunISP number and password in to the Account tab. Be sure to eliminate any extra characters and/or spaces.

The X-Lite client should be fully exited when use of the client is complete. Otherwise, inbound calls will continue to be routed to your soft client as opposed to returning back to your SunISP adapter by default.

You can now make and receive calls using the X-Lite 3.0 softphone client and your SunISP account. For best audio results, consider using a premium headset with microphone. This will help reduce the possibility of echo from adjacent speakers and microphone.

Click on the Menu button and then click on Options for additional basic and advanced settings options.